[Basic Information]
Hotel Name: The Platinum 2 Kuala Lumpur by Heim (Rooftop Infinity Pool + 10Mins Walk to KLCC)
Address: 1020, Jln Sultan Ismail, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Phone: 012-758 5862
Google Maps Link: https://maps.google.com/?cid=14349038983711612695&g_mp=Cidnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLlNlYXJjaFRleHQQAhgEIAA
This post is an informational summary compiled from publicly available user reviews and provided information on Google Maps. It is not an actual stay or visit review written by the author.
[Reasons to Recommend This Hotel]
The 51st-floor rooftop infinity pool offers a panoramic view of the Petronas Twin Towers and KL Tower, making it optimal for taking photos and enjoying the night views.
With near-new property conditions, spacious rooms, and kitchen facilities, it is well-suited for families and larger groups.
Major downtown attractions are easily accessible, with the Twin Towers within walking distance and Grab ride-hailing services readily available.
It provides great value for money considering the generous room size and pool views relative to the room rates.
Contactless communication and request handling via mobile messenger or the dedicated app are handled promptly.
[Google Reviews Summary]
This content is compiled from public user reviews on Google Maps and is not based on the author's personal stay.
Pros
Rooftop Swimming Pool: The 51st-floor infinity pool provides panoramic views of the Twin Towers and KL Tower, resulting in very high satisfaction regarding the view.
Spacious Room Layout: The rooms are large enough for multi-member families to stay comfortably, equipped with well-appointed kitchenettes and dining spaces.
Value for Money: It offers strong price competitiveness, allowing guests to enjoy stunning city views and amenities at an affordable rate.
Convenient Location: It is easy to walk to major downtown spots such as the Twin Towers, and using ride-hailing services is smooth.
Quick Contactless Response: Inquiries and amenity requests made through the dedicated app or mobile messaging are handled quickly.
Elevators: Despite being a high-rise building, the elevators operate very quickly.
Cons
Crowded Lobby and Check-in Delays: Because multiple hotel management companies operate within the same building, the front desks can be congested, leading to potential wait times during check-in and check-out.
Shortage of Towels and Amenities: A limited number of towels are provided, extra towels are only offered as one-for-one exchanges with used ones, and standard amenities like bathrobes are lacking.
Delayed Deposit Refund: Inspecting and clearing deposits takes time, and card pre-authorization cancellations/refunds can take about a week.
Pool Crowding: The infinity pool can get crowded and the deck width is relatively narrow, which can make swimming or taking photos comfortably challenging.
Room Noise and Facility Inconsistencies: Noise from outdoor air conditioning units or drainage can be noticeable, and hot water supply may be inconsistent depending on the unit.
Luggage Storage Management Shortcomings: Delays can occur when retrieving luggage that was stored after check-out.
[Overall Final Assessment]
The Platinum 2 Kuala Lumpur by Heim is widely recognized as a high-value accommodation for families and couples thanks to its spacious and practical residence-style layout alongside the panoramic views of the Twin Towers and KL Tower from the 51st-floor infinity pool. However, given that multiple operators run units in the building, the lobby can become congested, leading to potential delays during check-in, check-out, and deposit refunds. Additionally, operational issues such as limited towel supplies and occasional room noise are common points raised in guest reviews, so keeping these factors in mind beforehand is recommended.
[Reservation Link]
Book on Trip.com: https://www.trip.com/t/Ut6b8AYIyW2
